1. Introduction
Welcome to Trendy Drip! These Terms & Conditions govern your use of our website, www.trendydrip.co.za, and our services. By accessing, browsing, or purchasing from our website, you agree to be bound by these terms. If you do not agree, please do not use our services.
2. About Trendy Drip
Trendy Drip is a retail store that buys and sells products to customers. We do not manufacture any of the products sold on our platform. Instead, we source our inventory from trusted suppliers and manufacturers, ensuring quality and reliability. While we strive to provide accurate product descriptions, images, and specifications, all product information is based on details provided by manufacturers and suppliers. Additionally, we do not keep stock in-store; we purchase products based on customer orders. This means that processing times may vary depending on supplier availability and logistics.
3. Ordering & Payment
All orders placed on our website are subject to acceptance and availability. We reserve the right to refuse or cancel an order for any reason, including but not limited to pricing errors, suspected fraudulent activity, or stock limitations. If an order is canceled after payment has been received, we will issue a full refund to the original payment method.
4. Pricing & Promotions
All prices listed on our website are subject to change without prior notice. Promotional offers, discounts, and coupons are available for a limited time and may have specific terms and conditions. If a product is mistakenly listed at an incorrect price due to a typographical or supplier error, we reserve the right to cancel or refuse any orders placed for that product.
5. Shipping & Delivery
Orders are processed within one to three business days after payment confirmation. Delivery times vary depending on the shipping method selected at checkout. While we aim to meet estimated delivery times, delays caused by factors such as customs clearance, courier issues, and weather conditions are beyond our control. Customers will receive a tracking number once their order has been shipped.
We offer international shipping to various countries. However, customers are responsible for any import duties, taxes, or customs fees associated with their order. Failure to pay these fees may result in the package being returned or held by customs, for which Trendy Drip will not be responsible.
6. Returns, Exchanges & Refunds
Customers may return eligible products within fourteen days of delivery, provided the items are unused, unworn, and in their original packaging. Certain items, including wigs, undergarments, and final sale products, are non-returnable due to hygiene reasons. Refunds are processed within five to seven business days after the returned item has been received and inspected. Original shipping fees are non-refundable.
7. Product Descriptions & Accuracy
Trendy Drip strives to provide accurate product descriptions and images. However, slight variations in color, size, and materials may occur due to lighting, manufacturing differences, or screen display settings. We encourage customers to review product details carefully before making a purchase. If a product is found to be significantly different from its description, customers should contact our support team for assistance.
8. Liability & Warranty Disclaimer
Trendy Drip is not responsible for any damages, allergic reactions, injuries, or other issues caused by the use of products purchased from our website. All products are sold “as is,” and we do not provide warranties beyond those offered by the manufacturer. To the fullest extent permitted by law, we disclaim any liability for direct, indirect, incidental, or consequential damages arising from the use of our website or products.
9. Fraud & Account Security
Customers are responsible for maintaining the security of their accounts and passwords. Any unauthorized activity or suspected fraudulent transactions should be reported to us immediately. We reserve the right to suspend or terminate accounts found to be engaging in fraudulent activity. Any attempts at fraud or misuse of our services will be reported to the relevant authorities.
10. Intellectual Property
All content on the Trendy Drip website, including logos, images, text, and designs, is the property of Trendy Drip and may not be copied, reproduced, or used without permission. Unauthorized use of our brand assets or intellectual property is strictly prohibited.
11. Third-Party Links & Services
Our website may contain links to third-party websites for customer convenience. We do not control these websites and are not responsible for their content, privacy policies, or business practices. Customers who choose to engage with third-party services do so at their own risk.
12. Changes to Terms & Conditions
We reserve the right to update or modify these Terms & Conditions at any time. Changes take effect immediately upon being posted on our website. Customers are responsible for reviewing this page periodically to stay informed about any updates.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
📧 Email: sales.trendydrip.co.za
📱 Phone: +2783 522 4476